Refunds Policy 

Thank you for choosing Safeli Security Inc. for your security needs. We strive to provide the best products and services possible. However, we understand that sometimes a product may not meet your expectations or you may need to return it for other reasons. Therefore, we have created the following refund policy to make your shopping experience as smooth and hassle-free as possible.

 

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all our products. If for any reason you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. The product must be in its original packaging, with all accessories and documentation included, and in new and unused condition. Please note that we do not accept returns for products that are damaged or not in their original packaging. We also reserve the right to charge a restocking fee if the product has been opened or used.

 

Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us within 7 days of receiving it. We will provide you with instructions on how to return the product for a replacement or refund. We will cover the shipping costs for the return of the defective or damaged product, and we will send you a replacement product or process a refund as soon as we receive the returned product.

 

Missing Parts or Accessories

If your product is missing parts or accessories, please contact us within 7 days of receiving it. We will send you the missing parts or accessories as soon as possible, free of charge. If we cannot send you the missing parts or accessories, we will offer you a replacement product or process a refund.

 

Returns Due to Non-Product Issues

If you wish to return a product for reasons other than defects or damage, please contact us within 30 days of receiving it. We will provide you with instructions on how to return the product for a refund. Please note that the shipping and handling costs for the return of the product will be the responsibility of the customer, and we reserve the right to charge a restocking fee if the product has been opened or used. The product must be in its original packaging, with all accessories and documentation included, and in new and unused condition.

 

Returns After 30 Days

If you wish to return a product after 30 days of receiving it, please contact us to discuss your options. We may offer a replacement product or repair service, or we may provide you with a partial refund.

 

 

How to Return a Product

To initiate a return, please contact us at support@safelisecurity.com with your order number, the reason for the return, and any supporting documentation such as photos or videos. We will provide you with instructions on how to return the product and issue you an RMA (Return Merchandise Authorization) number. Please write the RMA number on the outside of the package and include a copy of the RMA number inside the package. We do not accept returns without an RMA number.

 

Refunds

Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If the product meets our requirements, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

 

We appreciate your business and are committed to providing you with the best possible shopping experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at support@safelisecurity.com.